Privacy Policy

Last updated: 02/29/2024

[Hacoo](hereinafter as the “Company”, “we”, “our” or “us”) understands the importance of protecting your privacy. Therefore, we have established a Privacy Policy to explain how the Company treats your information and protects your privacy when you use this software Hacoo(the “Software”) and services this Software provided (the “Service”) and the rights and options available to you regarding your information. This Privacy Policy does not apply to any third-party websites, services or applications, even if they are accessible through our Services. Any information that we collect is subject to the privacy policy in effect at the time that information is collected. We may, however, modify and revise this Privacy Policy from time to time. If we make any material changes to this Privacy Policy, we’ll notify you of those changes by posting them on the Services or other notification, and we’ll indicate when those changes will become effective.


Information the Company Collects and Use

When you use our software or visit our website, we will use cookies to collect information about how the website or sofotware is used. Functionality cookies enable you to use the basic features of the Services. Basic functionality required to provide the Services includes: remembering choices and preferences, such as the language you choose; storing information about your session, such as the items in your shopping cart; enabling features or performing tasks you request; and enabling product optimization mechanisms that help maintain and improve the Services.

None of the cookies are used to track users.

For analytical, business and operational purposes ,we automatically collect and store the following types of information:

  1. Technical Information. Certain technical information regarding your device, and your use of the Software and Services and other third party software and applications installed on your device (the “Other Software”), including the type, name and version of operating system and Other Software including, without limitation: (i) their interactions with the Software and Services, your configuration and settings of the Software and Services, version of the Software and Services; (ii)ISP (Internet Service Provider), Internet protocol (IP) address, Media Access Control (MAC) address, anonymous user identifiers, device configuration and identifiers; (iii) location; (iv)Android ID.

The purposes of the technical information is: (i) to operate and update the Software and Services and provide you with existing and new functionality and features; (ii) to improve and customize the Software and Services; (iii) to provide you personalized content, including through the delivery of targeted interest-based advertisements from us or our partners; (iv) to maintain and improve the quality and operation of the Software and Services; (v) to notify you of Software and Services updates.

  1. Usage Information. Certain usage related information regarding your use and interaction with your device, including the Software and Services and Other Software, such as when and how you use the Software and Services and Other Software, how you use your internet browser and internet search related applications, the web pages you visit and the content you see, access and utilize on such web pages; for example, offerings and advertisements that you view, use and access, how you use them and your response to them, how frequently you use them, your search queries and the time and date of your searches.

The purposes of the usage information is: (i) to improve and customize the Software and Services; (ii) to provide you personalized content, including through the delivery of targeted interest-based advertisements from us or our partners; (iii) to maintain and improve the quality and operation of the Software and Services; (iv) to take any action in case of a dispute involving you in connection with the Software and Services; (v) to enforce the terms and conditions applicable to the Software and Services and to prevent unlawful activities and misuse thereof.

  1. Social Networks.Your interactions on social networks through the Software and Services.

The purposes of the social networks is: (i) to improve and customize the Software and Services; (ii) to provide you personalized content, including through the delivery of targeted interest-based advertisements from us or our partners.

  1. Registration Related Information.Information you provide when you register for the Software and Services (if applicable), such as name, home or work addresses, e-mail address, telephone and fax numbers, birth date, password and gender.

The purposes of the registration related information is: (i) to improve and customize the Software and Services; (ii) to maintain and improve the quality and operation of the Software and Services; (iii) to notify you of Software and Services updates; (iv) to provide you with support and handle your complaints and/or feedback.

  1. Support Related Information.If you communicate with us via our support section or via email, we may also collect your email address, name and any information voluntarily submitted by you in connection with such support (for example, your name, company name, and particular support query or request). Such information will only be used to provide you with support services and will not be connected with any other information collected from you on or through the Software and Services, including, any individual User ID (as defined below) generated or collected by us.

When you use the Software and Services, we automatically generate an anonymous internal user ID (which does not personally identify you), which is assigned to your use of the Software and Services (the "User ID") and may be combined with any of the above information.

The purposes of the support related information is: (i) to take any action in case of a dispute involving you in connection with the Software and Services; (ii) to enforce the terms and conditions applicable to the Software and Services and to prevent unlawful activities and misuse thereof; (iii) to comply and satisfy any applicable law regulation, legal process or enforceable governmental request;(iv) to provide you with support and handle your complaints and/or feedback.

While it is not our intention to collect any personally identifiable information (“PII”) (except for registration and support purposes as set forth in this Privacy Policy), the data collected may include PII. As part of our privacy measures, we implement certain rules designed to avoid the unintentional collection of PII such as email addresses, social security numbers, credit card numbers etc. Such rules are based on known field types, parameters, values and algorithms but they are not foolproof and hence the Software and Services may sometimes, unintentionally, collect unwanted information. We regularly examine and update these rules.

Sharing Information with Third Parties

We will not share any PII that we have collected from you except for the following events:

  1. If we are required by law to disclose your information, we may share your information with law enforcement or other competent authorities and any third party, as may be required (e.g., to detect, prevent or otherwise address fraud, security, or technical issues; to respond to claims or satisfy any legal process, subpoena, or governmental request; or to protect the rights, property, or personal safety of the Company’s users, its partners, or the general public);
  2. In the event the Company goes through a business transition such as a merger or acquisition by another company, consolidation, change of control, reorganization, or sale of all or a portion of its assets, your information will be among the assets transferred;
  3. We may share your information with certain third parties (including, without limitation, search engines, content providers, and advertising networks and platforms) that provide various services (such as advertising, marketing, analysis, content, and search) in connection with the Software and Services. We take appropriate measures to ensure that no user can be individually identified from the disclosure of such information, and we require these third parties (i) to keep the data secured, (ii) not to use the data for any other purpose other than to provide us with Services (for example, we use Google Analytics, in addition to our own analytics technology, and other third-party analytics packages to collect, monitor and analyze the information we collect in order to increase our functionality and user-friendliness, to better tailor the Services to our users’ needs, and to understand and analyze how you are using our Services. We also share your information with Google as necessary to receive the Google Analytics service. For more information please see Google's privacy policyaddressing the information that is collected to provide the Google Analytics service and how Google uses such information); and (iii) to use the data solely in compliance with this Privacy Policy. If you want to delete any personal data which we have shared with the third parties, please contact our Data Protection Officer by email at: [email protected]. We would try our best to notify the third party of deleting the relative personal data, but no warranty as to the deletion is made by us.
  4. We may also share PII and non-personally identifiable information with our subsidiaries, affiliated and parent companies but their use of such information must comply with this Privacy Policy.

Information may be Collected by Third-Party

Certain Software and Services may include and/or enable you to add content to them. The content may be in the form of buttons, gadgets, links to third party advertisements, websites, products and services (including search services) as well as additional means that are provided to you by third parties (collectively, "Third Party Content and Services"). The use of such Third Party Content and Services is subject to their privacy policies. You shall be aware that the use of the Third Party Content and Services may give these third parties the ability to access, collect, store, and/or share your information, both your PII and non-personally identifiable information. In order to clarify, we do not review, approve, monitor, endorse, warrant, or make any representations with respect to such Third Party Content and Services and your access to any Third Party Content and Services is at your own risk. We are not responsible for the information contained and/or made available through, the practices of, or your use or inability to use such Third Party Content and Services. You expressly relieve us from any and all liability arising from your use of such Third Party Content and Services. We recommended that you read the terms, conditions and privacy policies of such Third Party Content and Services before using or accessing any of them.

For providing customized advertisement, the third-party advertising companies may collection or use your personal information (not including your name, address, email address or telephone number) when you use the Software or Service. If you would like more information about this practice and to know your choices about not using this function or sharing this information with these companies, please see:

Social Networks

You may also choose to activate additional features that provide you with the ability to update and use your favorite social networks directly from the Software and Services. During such activation, you will be asked to grant the Company permission to compile certain information from such social networks. This information may include friends or contact lists, notes, updates, and photos and may be used by the Company to customize the content available to you through the Software and Services, suggest new features and content that may be relevant to you or provide the Company with data for statistical purposes. The information you allow the Company to access is that which is presented to you when you choose to activate these features. Please see your social network provider policies for any questions or concerns. You may opt not to grant the Company access to your social network account(s) at any time by changing your social network settings or by not authorizing the Company’s access thereto.

Transfer of Data Outside Your Territory

The Software and Services work over the Internet. We may store and process your information in various locations throughout the world. Where you located in the EEA, as required by law, you hereby provide us with your express consent to transfer your data to where may be outside of EEA once you use the Software and/or Services. You may withdraw your consent at any time.

Security of Your Information

The security of user’s information is our utmost priority, and we take strict measures in order to protect the data from unauthorized access, use, disclosure or destruction of data. We have implemented physical, technical and administrative security measures for the Services that comply with applicable laws and industry standards. For example, we use firewalls, encryption technology and Network access designed to protect against fraud and identity theft; our data is only stored in centers that provide high-level security for user’s information.

We also protect user’s privacy by seeking to minimize the amount of sensitive data and PRI. We also seek appropriate contractual protection from our partners regarding their treatment of user data.

Please be aware, however, that no method of transmitting information over the Internet or storing information is completely secure. Accordingly, we cannot guarantee the absolute security of any information.

We retain the information we collect as described in this Privacy Policy for as necessary for the provision of the Services, internal analytical purposes, or to comply with its legal obligations, resolve disputes and enforce agreements (e.g. settlement). The criteria used to determine the retention periods include: (i) how long the personal data is needed to provide the Services and operate the business; (ii) the type of personal data collected; and (iii) whether we are subject to a legal, contractual or similar obligation to retain the data (e.g., mandatory data retention laws, government orders to preserve data relevant to an investigation, or data that must be retained for the purposes of litigation or disputes).

Your Data Rights

You have the right to access, modify, correct or delete any personal data which we may have collected.

If you are in the EEA, you have a right to (subject to a limited number of exceptions): (i) request access to and rectification or erasure of your personal information; (ii) obtain restriction of processing or to object to processing of your personal information; and (iii) ask for a copy of your personal information to be provided in a digital format. You also have the right to lodge a complaint about the processing of your personal information with your local data protection authority in the EEA.

To exercise this right please contact our Data Protection Officer by email at: [email protected].

EU General Data Protection Regulation and UK Data Protection Laws – Legal Basis

The EU GDPR and UK data protection laws requires a legal basis for our use of personal information. Our basis varies depending on the specific purpose for which we use personal information. We use:

  • Performance of a contract. when we provide our Services, or communicate with you about them. This includes when we use your personal information to develop, improve, support, and provide the Service, allowing you to use its features while fulfilling and enforcing our Terms of Use.
  • Our legitimate business interests and the interests of third parties and/or our customers. when we optimize features, analyse performance metrics, fix errors, and improve the Service and our business, when we detect and prevent fraud and abuse in order to protect the security of our customers, ourselves, or others, and when we provide you with interest-based advertising.
  • Your consent. when we ask for your consent to process your personal information for a specific purpose that we communicate to you. When you consent to our processing your personal information for a specified purpose, you may withdraw your consent at any time and we will stop processing of your data for that purpose.
  • Compliance with a legal obligation. when we use your personal information for compliance purposes and to comply with the applicable law, laws, lawful requests, and legal processes (e.g. responding to subpoenas or requests from government authorities) associated with your country of residence; to protect our, yours, and other users' rights, privacy, safety, or property (including introducing and defending legal claims); audit internal processes to ensure compliance with legal and contractual requirements and our internal policies; enforce the terms and conditions that govern the Service; prevent, identify, investigate, and deter fraudulent, harmful, unauthorised, unethical, or illegal activities, including cyberattacks and identity theft.



If we are required to provide you with notice of a particular event or incident, we will send you such notice by mail, email or telephone.

Our Policy Toward Children

Our Services are not directed to children under 16 and we do not knowingly collect PII from children under 16. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should promptly contact us and we take reasonable steps to ensure that such information is deleted from our files.

Copyright and Trademarks

All content, design, text, graphics, images, logos, buttons, icons, interfaces, audio and video clips, and the selection and arrangements thereof are the exclusive property of the Company, or its respective content providers, and are protected by Chinese Copyright Law, international copyright laws and other applicable laws and regulations. All trademarks, service marks and trade names used on the Software or the Service (collectively the "Marks") are solely owned by the Company.

Termination of Usage

Any conduct by a user that in our sole discretion restricts or inhibits any other user from using or enjoying the Software and Service, is prohibited. You agree to use the Software only for lawful purposes and in accordance with that prohibition. You agree that you will not transmit any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, sexually explicit, profane, hateful, racially, ethnically, or otherwise objectionable material of any kind, including, but not limited to, any material that encourages conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any applicable local, state, national, or international law. The Company may, without incurring any liability to you, terminate access by you or suspend any access to all or part of the Software, without notice, for any conduct that we in its sole discretion, believes is in violation of any applicable law or this Policy, or is harmful to the interests of another user, a third-party, a merchant, a sponsor, a licensor, a service provider, or the Software.

Contact the Company

If you have any questions or concerns with respect to any matter covered by this Privacy Policy, you may contact our Data Protection Officer by email at: [email protected].